Return & Refund Policy

  • The products which are found to be non-working (Dead on Arrival) would be replaced, provided you notify us of receipt of a non-working product within maximum 24 hours of delivery and subsequently approved by Our authorized service centre* only.
  • We will ship the replacement product as soon as we receive the damaged/ defective product and verify its packaging/condition.
  • Conditions for returns

    Dead on Arrival Product

    • Replacement: The same product that you ordered will be shipped to you at Our expense. A Sales Support representative will contact you within 24 hours of your call with the replacement product delivery details and the procedure for returning the DOA product.
    • Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.
    • Product must be deemed DOA by Our authorized service center within 24 hours of the product receipt date in order to be eligible for a replacement unit.
    • We reserves the right to test returned DOA products. If the condition of the product is misrepresented by the customer, We may impose a handling fee.


    Cancellation, Return and Refund Policy for store orders

    Other T&Cs


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